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Shipping & Order Support

Primal Health offers free same-day shipping.

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within 5-7 business days. • Express Delivery: Typically arrives within 3-5 business days. • International Delivery: Typically ar

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

Do you offer expedited shipping?

Yes, we do offer expedited shipping for continental domestic orders only for $250 per order.We do not offer expedited shipping to Hawaii, Puerto Rico, or the Virgin Islands. Please keep in mind that the order processing can take up to 6-12 hours.

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please contact our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

What if my package gets lost or arrives damaged?

At Primal Health, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant