Learn how to set up your brand new Primal Health cold plunge. We've also included video guides along with mobile application support.

Product Setup & Installation

Complete cold plunge maintenance guide. Learn water care, filter cleaning, chiller maintenance, and daily upkeep to keep your system running perfectly

Maintenance

Need more help? Reach out to us for additional support or returns & warranty support.

Want to reach out to our mobile support team? Call today for any additional guidance or support!

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Primal Health makes it easy to set up and maintain your cold plunges. Reach out to our customer support team if you need further support.

Primal Health Cold Plunge Setup Installation & Maintenence

Product Setup & Maintenance

How do I start a return?

What’s your return policy?

What is your cancellation policy?

What do I do if I receive the wrong item in my order?

Returns

Limited Warranty Coverage - Terms Of Service

How to Submit a Warranty Claim

Warranty

Returns & Warranty

How long does delivery take?

My order was marked delivered but it’s not here.

Do you offer expedited shipping?

What do I do if my item(s) arrives damaged?

How do I track my order?

What if my package gets lost or arrives damaged?

Shipping & Order Support

Primal Health Cold Plunge Installation Guide PDF

Primal Health Cold Plunge Installation Video

Water Care and Maintenance Protocol

Cleaning Your Primal Plunge Tub

Where Do I Put My Primal Plunge